5 Key Takeaways From The Switch To Remote Work In the UK

People communicating virtually while they work remote.

Businesses around the world have been forced to confront COVID-19 while staying open. The world of remote work and by extension, remote work software, has become the norm. 

We surveyed 491 respondents (for a full methodology*, scroll to the bottom of the page) to see how businesses and employees were handling the move to remote work, whether they’ve been using new tools, and what the challenges and benefits of remote work have been. 

People communicating virtually while they work remote.

Highlights of Capterra’s remote work survey

Despite the obvious stress people are feeling right now, the results painted an optimistic picture of many companies quickly switching to remote work and employees overall enjoying the change. 

Highlights of the survey include:

  1. 60 percent were working in the office, but are now working full-time remote (77 percent of workers are now remote)
  2. 43 percent of employees were given new tools 
  3. 76 percent of companies have changed some or all of their offering so it can be delivered virtually
  4. The main benefits of working remotely include no commute (37%) and casual dress code (27.9%)
  5. The main challenges to working remotely are loneliness (26%) and internet connectivity (25%)

In this article, we’ll take a deep dive into the 5 takeaways we learned from our survey about the UK’s transition to remote working. 

Most workers have gone remote and enjoy it

Working remotely has been a widely discussed topic in the UK, but the crisis hasn’t left any room for debate. Businesses needed to drastically adjust the way they were run and have their employees work from home. Prior to the crisis, remote work wasn’t common but it also wasn’t unheard of with 17% respondents saying they were already working remotely.

The overall reception to working remotely has been positive with 67% of respondents saying they liked working from home (46% liked it and 21% really liked it). This is encouraging because it means workers are in higher spirits regarding their professional situation, despite the lockdowns.   

Key takeaway: Don’t fix something that isn’t broken. People have enjoyed remote work which is encouraging, especially if an extended lockdown exists in some form. It can be tempting to have everyone in the office every day, but you should allow for a more flexible remote work schedule. If you are concerned about not staying as organised while working from home, check out project management or task management software. 

A massive change has led to rapid software adoption that’s gone smoothly

With so many businesses abruptly working remotely, a lot of businesses quickly needed to look into tools to make sure operations continued. 43% of respondents said that they’ve had to adopt a new tool since the start of the crisis, and 25% said their company was planning on buying some. 

Remote working software adoption UK
Infographic 1: Remote working software adoption in the UK.

Thankfully, using new tools has been easy. When asked how difficult it’s been to learn how the new tools worked, 44% of respondents said that it was “easy to use” and 25% said it was “very easy” to use. 

Key takeaway: Don’t be afraid to implement new software in your company. However, you should also include the perspective of relevant employees when you are shopping around. Get their input as to what they think would be effective and easy to use. They’ll likely be using the software as much as you (if not more), so you’ll want to ensure it’s a good fit.

Companies had to quickly adapt their offerings for the crisis

We asked if businesses have had to adapt their offering so that it could be delivered virtually. The vast majority of respondents said yes.

A total of 76% of companies have had to adapt their offerings so that they can be delivered virtually, and if you include companies that already had virtual products, that number rises to 87%. 

Key takeaway: If 87% of businesses have at least some part of their product offered virtually, you should as well. Obviously, some businesses are more conducive to a more digital product, but you don’t necessarily need a massive overhaul to get a digital boost to your business.

For example, scheduling software can automate a lot of time that could be spent on the phone with clients or in your calendar. Email marketing software can help you keep in touch with your clients. Divide clients into segments for refined targeting and streamline your email marketing strategy. 

Benefits since working remotely include no commute and a casual dress code

When asked about the benefits of working remotely, the most chosen answer was no commute, and that’s not surprising. The Trade Union Congress (TUC) said in a 2018 report that the average person in the UK spends 58 minutes getting to and from work. It was even worse for Londoners whose average commute was 1 hour and 21 minutes going to and from work. So it’s not surprising that people in the UK enjoy getting nearly an extra hour every day that would normally be spent stuck in traffic or on public transport.

Remote working employee benefits in UK
Infographic 2: Remote working benefits highlighted by UK employees.

Other benefits included a casual dress code (27%) and no distractions from colleagues (also 27%). This suggests people feel a bit more comfortable working at home and it’s easier to stay focused. There’s also a much stronger trust between employers and employees who both have had to become more flexible with one another since the start of the crisis. 

Key takeaway: Trust between employers and employees can go a long way. During a time when many don’t know if or when their children can go back to school, flexibility and understanding of circumstances at home are deeply important for employees.

And don’t ignore that “no commute” was the top response to this question. Take into account the toll a long commute can have on an employee’s work-life balance as you develop or adjust a remote work policy. 

The most-reported challenges involve communication, technology, and loneliness

Despite the positive news mentioned above, there have been difficulties when working from home. While employees have enjoyed teleworking, the isolation from colleagues has put a strain on workplace communication and mental health. 

remote working employee challenges
Infographic 3: Remote working challenges according to the UK’s workforce.

This is to be expected when so many companies have had to radically change their communication methods. Although a company might have had collaboration software to chat or discuss work strategies, it wasn’t the only option. But now that there are no meetings in the conference room or chats in the breakroom, people have felt more disconnected from their colleagues.

Key takeaway: It’s extremely frustrating when information isn’t communicated clearly, and that can be exacerbated by loneliness or isolation. Keeping this in mind:

  • When managing remote workers, Gartner recommends that you should be on the lookout for signs of distress. A good idea is to conduct regular check-ins with employees. These don’t have to be formal, but instead should be personal and focused on their wellbeing.
  • Triple-check that your communication is easy to understand (ask a colleague for advice) and don’t overwhelm your employees with memos and emails
  • Come up with a specific plan for what your employees should do if they are having IT problems. It can be as simple or coherent as you like —a designated IT Support person, or even bug tracking or help desk software. More importantly, make sure it’s consistent and clearly-explained.  

A remote workplace is built on trust and flexibility

Despite a serious crisis, employers and employees across the UK have started adapting their product for virtual offerings, increased trust between one another, and quickly adapted to a radically different day-to-day workplace. 


*Survey methodology

To collect the data from this report, we conducted an online survey between 1st April 2020 and 8th April 2020. The responses come from a sample of the Australian market. Of the 773 people who participated in the survey, we were able to identify 491 respondents that fit within our criteria:

  • UK resident
  • Employed by a small or mid-sized business
  • Employed full-time or part-time
  • Working remotely as a response to COVID-19.

The participants come from various business sectors and levels of seniority. 

Note: Infographics 2 and 3 had multiple response options, so the total sum of the percentages exceed 100%.

Créer un e-commerce : conseils et logiciels pour débuter

démarrer une entreprise en ligne

démarrer une entreprise en ligne

En 2019, le montant des ventes sur Internet en France s’élevait à 103,4 milliards d’euros. Si à l’annonce du confinement, à la mi-mars 2020, la vente en ligne a été chamboulée par les craintes sanitaires, la normalisation du télétravail et les restrictions de déplacements l’ont depuis favorisée. Créer un e-commerce est promesse de renouveau et de relance, pour un commerçant indépendant tout comme pour une entreprise. Il existe aujourd’hui des logiciels de création de sites Internet qui rendent cette tâche beaucoup plus facile. Ce guide présente différentes options qui nécessitent peu de connaissances techniques pour démarrer une entreprise en ligne.

L’e-commerce à la rescousse des commerçants en temps de crise

Le commerce en ligne était déjà florissant, mais la crise actuelle a bouleversé la façon dont les consommateurs réalisent tous leurs achats. De leur côté, les commerces physiques ont dû baisser le rideau.

Comment alors poursuivre son activité et continuer de proposer ses produits ? La vente en ligne est tout simplement devenue une nécessité et se révèle salvatrice sur le long terme.

L’accroissement de la connectivité, l’accès aux dispositifs intelligents et à une plus grande confiance dans les systèmes de paiement en ligne a permis à la vente en ligne de se développer de manière exponentielle.

Mise à part l’évidente poursuite de son activité en période de crise, un magasin en ligne procure en temps normal de nombreux avantages aux entreprises physiques :

  • L’absence d’horaires d’ouverture et la disponibilité permanente du catalogue
  • La possibilité de proposer ses produits, localement ou à l’international
  • Une visibilité accrue et une diffusion plus fluide de l’information
  • L’accélération du processus d’achat
  • L’étude facilitée du client et du marché
  • Une image de marque valorisée

Démarrer une entreprise en ligne entraîne des coûts avant même sa création. Ceux-ci, tout comme les coûts de fonctionnement, dépendent à la fois du concept et des prestations de la boutique. Le site de la Fédération du e-commerce ou celui d’E-Commerce Nation regorgent de guides et conseils sur la création d’un e-commerce.

Voici les principales étapes du processus de création d’un site e-commerce :

  • Choisir le nom et le domaine de votre boutique en ligne
  • Choisir un bon hébergeur
  • Sélectionner les fournisseurs de vos produits
  • Utiliser le CMS (Content Manager System) qui convient le mieux à votre e-commerce, c’est-à-dire la plateforme (Wix, Weebly, Prestashop, etc.) qui accueillera votre boutique en ligne.
  • Personnaliser vos produits
  • Ajouter tous les modes de paiement possibles
  • Créer un blog qui accompagnera votre boutique en ligne
  • Régulariser votre situation juridique
  • Créer des campagnes publicitaires en ligne
  • Exploiter le marketing online

Dans cet article, nous nous intéressons aux outils qui vont permettre la mise en ligne de vos produits et leur mise à disposition auprès de vos clients : les plateformes e-commerce. Il ne s’agit pas seulement de concevoir un site web, mais de créer un véritable canal de vente en ligne.

Les fonctionnalités essentielles d’une plateforme e-commerce

Il existe un large éventail de plateformes de commerce électronique, gratuites ou payantes. Certaines sont connectées et même intégrées aux plus grands réseaux sociaux, comme Facebook. Ces plateformes et leurs services évoluent rapidement en fonction de la demande de leurs clients. Les caractéristiques techniques et fonctionnelles essentielles qui ne devraient pas manquer dans une plateforme de commerce électronique réussie sont les suivantes :

  • L’accessibilité sur mobile : il est primordial de disposer d’un design responsive qui puisse être adapté aux petits écrans.
  • L’intégration aux réseaux sociaux : permet à vos clients d’acheter vos produits par l’intermédiaire de leurs réseaux sociaux préférés.
  • Une approche multicanal : favorise une interaction cohérente et homogène des différents canaux que le client souhaite utiliser pour interagir avec votre entreprise (magasins physiques, bureaux, smartphones, centres de contact, etc.).
  • La gestion des catalogues : la plateforme sélectionnée doit inclure la gestion d’un ou plusieurs catalogues de produits avec des facilités d’importation/exportation.
  • La gestion client : la plateforme choisie doit permettre à vos clients de gérer leurs comptes, c’est-à-dire qu’ils doivent pouvoir gérer eux-mêmes leurs commandes, enregistrer des listes de souhaits, suivre leurs commandes, avoir accès à leur historique de commandes et à leur carnet d’adresses.
  • Le budget marketing et promotion : la plateforme doit disposer d’outils de marketing et de promotion faciles à configurer (support des offres, systèmes de rabais, coupons et promotions).
  • L’internationalisation : la plateforme choisie doit permettre la réalisation de transactions commerciales dans le monde entier, avec des options multilingues et multidevises.
  • Différents modes d’expédition et de livraison : les utilisateurs doivent pouvoir choisir en fonction de leurs préférences.
  • Différents modes de paiement : la plateforme doit permettre de gérer plusieurs moyens de paiement.
  • La gestion intégrée des commandes : la gestion de l’ensemble du cycle de la commande (suivi de son état et retours) devrait être incluse sur la plateforme choisie.
  • Les rapports de gestion : la plateforme idéale devrait inclure les rapports nécessaires à la gestion de votre entreprise.

Les trois meilleures plateformes pour créer un e-commerce

Les plateformes présentées ci-dessous sont les trois plus populaires parmi les résultats de recherche du catalogue GetApp en fonction des critères suivants :

  • Note globale minimum de 4/5 sur GetApp.fr
  • Plus grand nombre d’avis
  • Logiciel disponible en français
  • Propose une version gratuite ou un essai gratuit
  • Facilité d’utilisation

Les logiciels sont ici présentés par ordre alphabétique.

1. Prestashop

Aperçu d’un template Prestashop (source)

  • Note globale : 4,3/5 (150 avis)
  • Solution open source
  • Version gratuite disponible
  • Premier prix disponible : 19,90 €/mois

Prestashop est un CMS (système de gestion de contenu) totalement gratuit, conçu pour créer des boutiques en ligne pour les petites, moyennes et grandes entreprises.

Il s’agit d’une plateforme de commerce électronique à code source ouvert. Chaque utilisateur peut ainsi personnaliser, modifier et mettre à jour sa propre boutique en ligne et l’adapter à ses besoins. La plateforme propose également plus de 2 000 thèmes prêts à l’emploi. Elle intègre des analyses et des rapports pour suivre et optimiser sa boutique en ligne. Ce logiciel offre enfin la possibilité de surveiller les ventes et les interactions avec les visiteurs.

Prestashop jouit d’une solide communauté, avec forum, blog, centre d’aide et ressources pour trouver réponse à ses questions.

Fonctionnalités phares :

  • Thèmes selon les produits vendus
  • Nombreuses options (payantes) : SEO, anti-spam, chat en ligne…
  • Code source ouvert
  • Assistance 7 j/7
  • Nombreuses ressources d’entraide

En savoir plus

2. Weebly

Aperçu d’un template Weebly (source)

  • Note globale : 4,3/5 (1 275 avis)
  • Version gratuite disponible
  • Premier prix disponible : 6 $/mois (environ 5,5 €)

Weebly est un service en ligne qui permet de créer et d’héberger un commerce en ligne facilement, rapidement, gratuitement et sans publicité. Avec un seul enregistrement, cette plateforme permet de publier autant de sites, de pages et de blogs que l’utilisateur le souhaite.

Weebly, dont l’environnement est très intuitif, est accessible à tout internaute sans expérience. La plateforme propose de nombreux thèmes, dans un style épuré misant sur les grandes visuels. Photos haute définition recommandées !

Grâce à sa technologie avancée, il est possible d’incorporer du contenu multimédia et toutes sortes d’éléments, par un simple glisser-déposer. Une fois créé, le site peut être téléchargé sous un format compressé. Le site propose des guides marketing et SEO ainsi que de nombreux articles d’inspiration.

Fonctionnalités phares :

  • Thèmes modernes et épurés
  • Plateforme marketing
  • Guide SEO (en anglais)
  • Blog et centre d’inspiration (en anglais)
  • Assistance en ligne

En savoir plus

3. Wix

Capture d’écran de Wix (source)

  • Note globale : 4,3/5 (4 771 avis)
  • 14 jours d’essai gratuit
  • Premier prix disponible : 17 €/mois

Wix Stores est une application de Wix qui permet de concevoir son propre site web de manière simple, sans avoir de connaissances en programmation. Son environnement est très convivial, un simple clic permet de définir les éléments et d’activer les templates.

Ce logiciel présente un environnement virtuel attrayant qui offre de multiples alternatives pour animer et personnaliser une boutique en ligne. Il offre de nombreux éléments prédéterminés pour adapter l’image d’un commerce en ligne.

Wix Stores permet, entre autres, de vendre directement sur Facebook et Instagram, de faire du drop shipping (commande sur son site mais livraison directe par un grossiste) et de vendre dans plus de 40 devises. Vous pouvez choisir la méthode de paiement de Wix ou les traditionnelles cartes de crédit ou PayPal.

Fonctionnalités phares :

  • Thèmes selon les produits vendus
  • Optimisation mobile
  • Drop shipping (livraison directe)
  • Blog de conseils et d’inspiration
  • Centre d’assistance

En savoir plus

Pour aller plus loin

Il est aujourd’hui simple et rapide de créer un e-commerce. Vous souhaitez lancer votre propre boutique ou compléter les ventes de votre magasin physique ? N’attendez plus pour vous lancer, et faites votre choix parmi les nombreux logiciels de création de sites Internet disponibles sur GetApp. Dans un futur article, nous vous expliquerons comment optimiser et tirer le meilleur parti de votre boutique en ligne.

Vous souhaitez en savoir plus ? Consultez notre catalogue de logiciels d’e-commerce pour découvrir davantage de produits.

25 Software-Deals zur Unterstützung beim Arbeiten von zuhause

Software-Deals

Update vom 30. April, 2020.

13 Software-Deals

Regierungen auf der ganzen Welt rufen dazu auf, von zuhause aus zu arbeiten, und viele Softwareanbieter haben darauf reagiert, indem sie Unternehmen in diesen unsicheren Zeiten mit besonderen Software-Deals unterstützen. Wir haben eine Liste mit Softwareprodukten für das Arbeiten von zuhause zusammengestellt, deren Preise oder Angebote infolge des COVID-19-Ausbruchs geändert werden.

Damit ein Anbieter in diesem Artikel erwähnt wird, müssen folgende Voraussetzungen erfüllt sein:

  1. Die Änderung der Produktpreise oder Lizenzoptionen muss eine direkte Folge der COVID-19-Pandemie sein.
  2. Die Änderung der Produktpreise oder Lizenzoptionen muss für eine breite Nutzergruppe verfügbar sein (z. B. für alle Bestandskunden, sämtliche
    Nutzer*innen usw.).

Änderungen, die nur bestimmte Branchen oder Berufsgruppen betreffen (z. B. Personal im Gesundheitswesen), werden nicht aufgeführt.

Wir werden diese Seite in den kommenden Wochen aktualisieren, um Änderungen und neue Software-Deals zu berücksichtigen.

13 Software-Deals zur Unterstützung beim Arbeiten von zuhause

Webkonferenzsoftware

1. Cisco Webex Meetings

Cisco hat die Funktionen seiner Webex Meetings-Software erweitert. Dies betrifft nun alle Länder, die Zugriff auf die Plattform haben, und nicht nur diejenigen, die von COVID-19 betroffen sind.

Bisheriges Angebot

Cisco Webex Meetings war ab 12,85 €/Monat verfügbar und bot eine Gratisversion sowie eine kostenlose Testversion an.

Aktualisiertes Angebot

Cisco hat die Funktionen der Webex-Gratisversion für alle Länder, in denen sie verfügbar ist, erweitert. Diese Funktionen sind zusätzlich verfügbar:

  • Unbegrenzte Nutzung; keine Zeitbeschränkungen
  • Bis zu 100 Sitzungsteilnehmer*innen
  • Einwahloptionen jetzt verfügbar (zusätzlich zur aktuellen VoIP-Bereitstellung)

Cisco bietet Unternehmen, die sich neu bei Webex registrieren, kostenlose 90-tägige Lizenzen.

Weitere Informationen

2. GoToMeeting

GoToMeeting verbindet Menschen aus aller Welt und reagiert ebenfalls auf die Coronavirus-Krise. Das Unternehmen passt seine Angebote an, damit seine Tools flexibler eingesetzt werden können.

Bisheriges Angebot

Abonnements waren ab 10,75 €/Monat verfügbar.

Aktualisiertes Angebot

Wer aktuell über ein Abonnement für LogMeIn verfügt, kann auch auf Kollaborationstools wie GoToMeeting und GoToWebinar zugreifen. Dies gilt anfangs für bis zu drei Monate ohne Zusatzkosten für laufende Abonnements. GoToMeeting bietet außerdem zusätzlichen Support, Hilfe und Anleitungen für seine Nutzer*innen an.

Weitere Informationen

3. Google Meet

Google bietet allen G Suite-Kunden kostenlosen Zugang zu seiner Videokonferenzplattform Meets.

Bisheriges Angebot

Die G Suite war in der Business-Version ab 9,36 € pro Nutzer*in und Monat verfügbar.

Aktualisiertes Angebot

Google bietet die Premiumfunktionen von Hangouts vorläufig bis zum 1. Juli 2020 für alle kostenlos an. Dazu gehören Anrufe mit bis zu 250 Teilnehmer*innen, Live-Streaming für 100.000 Personen innerhalb einer Domain sowie die Möglichkeit, Meetings aufzuzeichnen und in Google Drive zu speichern.

Weitere Informationen

4. Microsoft Teams

Microsoft Teams bietet eine kostenlose sechsmonatige Testversion für das Premium-Abonnement des Kollaborationstools.

Bisheriges Angebot

Microsoft Teams war als Bestandteil von Office 365 je nach Version ab 4,20 € bzw. 10,50 € pro Nutzer*in und Monat verfügbar. Außerdem gab es eine kostenlose Version sowie einen Gratistest der Bezahlversion.

Aktualisiertes Angebot 

Microsoft Teams bietet seinen Nutzer*innen nun einen kostenlosen sechsmonatigen Test der Premiumversion, um Menschen bei der Zusammenarbeit mit Teams und Geschäftspartnern zu unterstützen.

Weitere Informationen

5. Livestorm

Livestorm bietet die kostenlose und unbegrenzte Nutzung seiner Lösung für Remote-Videokonferenzen sowie Rabatte für seine Webinar-Lösung an.

Bisheriges Angebot

Für eine unbegrenzte Anzahl von Sitzungen mussten die Nutzer*innen pro Gastgeber 31 $ pro Monat (etwa 28,5 €) bezahlen. Für unbegrenzte Webinare betrug der Preis 99 $ (etwa 91 €) pro Gastgeber und Monat.

Aktualisiertes Angebot 

Das Livestorm-Meeting ist für die Dauer der Pandemie mit dem Werbecode MEETFR100 kostenlos. Das Livestorm-Webinar wird mit einem 20%igen Rabatt für 6 Monate mit dem Gutscheincode WEBINARFR20 angeboten.

Weitere Informationen

6. StarLeaf

StarLeaf bietet eine kostenlose Version seines Videokonferenz-Tools für alle Nutzer*innen an.

Bisheriges Angebot

Preise sind nur auf Anfrage auf ihrer Website erhältlich.

Aktualisiertes Angebot 

Die kostenlose Version der Software ist für Nutzer*innen an allen Standorten und auf allen Geräten verfügbar. Das Unternehmen hat auch einen neuen Remote-Arbeitsplatz eingerichtet.

Weitere Informationen

7. 3CX

Die Standardversion von 3CX wird 3 Jahre lang für unbegrenzt viele Nutzer*innen kostenlos sein.

Bisheriges Angebot

Die Standard-Lizenzpreise begannen bei 346 € pro Jahr.

Aktualisiertes Angebot

Als Antwort auf Covid-19 bietet das Unternehmen die Standardlizenz für die ersten 3 Jahre kostenlos an. 3CX umfasst Funktionen für Web-Konferenzen und Live-Chats sowie mobile Anwendungen für die Zusammenarbeit von Mitarbeiter*innen bei der Telearbeit.

Weitere Informationen

Webkonferenz Software-Deals

Videobearbeitungs– und Aufnahmesoftware

8. Brightcove Video Platform

Um Unternehmen beim Minimieren von Geschäftsunterbrechungen durch das Coronavirus zu unterstützen, bietet Brightcove seinen Kund*innen für einen Zeitraum von 90  Tagen 50 Stunden kostenloses HD-Live-Streaming.

Bisheriges Angebot

Die Preisgestaltung ist auf der Website des Unternehmens nicht unmittelbar verfügbar, doch die Produkte und Dienstleistungen des Unternehmens waren kostenpflichtig.

Aktualisiertes Angebot

Die aktuellen kostenlos angebotenen Kollaborationstools von Brightcove sollen Nutzer*innen und Unternehmen als temporäre Maßnahme aufgrund der Coronavirus-Pandemie dienen. Die KMU-Kollaborationssoftware steht nun allen Nutzer*innen zur Verfügung, die sich bei Brightcove Live anmelden.

Weitere Informationen

9. Loom

Loom bietet während der weltweiten Gesundheitskrise zusätzliche Funktionen an.

Bisheriges Angebot

Die Pro-Version von Loom war ab 10 $ pro Nutzer*in und Monat (rund 9,25 €) verfügbar, es gab eine kostenlose Basisversion.

Aktualisiertes Angebot

Als temporäre Maßnahme bis zum 1. Juli 2020 wurden die Aufzeichnungsbeschränkungen für die Basisversion entfernt. Zusätzlich hat Loom den Preis der Pro-Version auf 5 $/Monat (rund 4,65 €) reduziert. Die kostenlose Testversion von Loom Pro kann nun 30 statt 14 Tage lang genutzt werden.

Weitere Informationen

Videobearbeitungs- und Aufnahmesoftware Software-Deal

Zusammenarbeit

10. Zoho Remotely

Zoho Remotely ist ein neues Programm. Es wurde speziell wegen des Coronavirus entwickelt.

Bisheriges Angebot

Keins

Aktualisiertes Angebot

Zoho Remotely ist eine Suite von Web- und Mobilanwendungen für die Kommunikation, Zusammenarbeit und geschäftliche Produktivität. Remote ist bis zum 1. Juli 2020 kostenlos.

Weitere Informationen

11. Box

Der Kollaborationstool-Anbieter Box bietet nun eine Gratisversion seiner Software für KMU, damit Unternehmen die durch das Coronavirus entstehenden Herausforderungen leichter bewältigen können.

Bisheriges Angebot

Die Business-Version von Box war ab 12,82 € pro Nutzer*in und Monat verfügbar.

Aktualisiertes Angebot

Box bietet eine dreimonatige kostenlose Testversion seiner Kollaborationsplattform für KMU.

Weitere Informationen

12. Wrike

Wrike bietet eine kostenlose 6-monatige Testversion von Wrike Professional an, um den Mitarbeiter*innen an entfernten Standorten zu helfen, produktiv zu bleiben.

Bisheriges Angebot

Die Preise für die professionelle Version mit allen Projektplanungs- und Kollaborationsfunktionen lagen bei $9,80 (ca. 9 €) pro Nutzer*in und Monat.

Aktualisiertes Angebot

Bis zum 30. April können sich Nutzer*innen für einen kostenlosen 6-monatigen Test anmelden.

Weitere Informationen

13. Klaxoon

Klaxoon bietet eine kostenlose Testphase seiner kollaborativen Apps-Suite an.

Bisheriges Angebot

Die Preise sind auf der Website des Unternehmens nicht verfügbar.

Aktualisiertes Angebot

Die kollaborativen Tools von Klaxoon werden 90 Tage lang kostenlos und ohne Nutzungsbeschränkung zur Verfügung stehen.

Weitere Informationen

Software-Deals Zusammenarbeit

Remotesupport-Software

14. Instant Housecall

Instant Housecall bietet als Reaktion auf die Coronavirus-Pandemie kostenlose Unterkonten.

 Bisheriges Angebot

Instant Housecall war ab 29 $ (rund 26,80 €) pro Nutzer*in und Monat verfügbar.

Aktualisiertes Angebot

Das Unternehmen gibt an, kostenlose Unterkonten anzubieten, bis die Pandemie nach Angaben der Weltgesundheitsorganisation (WHO) vorbei ist. Ab dann gelten dieselben Bedingungen wie zuvor.

Weitere Informationen

15. SolarWinds Take Control

SolarWinds bietet jetzt eine verlängerte kostenlose Testphase seiner eigenständigen Fernsupportlösung an.

 Bisheriges Angebot

Die Preise begannen bei 19 €/Monat.

Aktualisiertes Angebot

SolarWinds Take Control Plus wird jetzt für 90 Tage kostenlos für Unternehmen angeboten, die vor dem 30. Juni Zugang beantragen. Die Anzahl der Endbenutzerkonten, die mit Take Control Plus bereitgestellt werden, wurde ebenfalls von 10 auf 35 Konten erhöht.

Weitere Informationen

Remotesupport Software-Deal

Netzwerksicherheit

16. Cloudflare

Cloudflare bietet Sicherheitslösungen für kleine Unternehmen und hat sein Angebot aktualisiert, um auch kleinen Unternehmen kostenlos Funktionen der Enterprise-Klasse zur Verfügung zu stellen.

Bisheriges Angebot

Die Business-Version von Cloudflare waren für 200 $ (rund 186 €) pro Monat verfügbar.

Aktualisiertes Angebot

Bis zum 1. September 2020 erlässt Cloudflare seine monatlichen Gebühren und bietet bis zu 500 kostenlose Aktivierungen für Cloudflare for Teams. Nach diesem Datum besteht keine Verpflichtung. Außerdem bietet das Unternehmen kostenlose 30-minütige Onboarding-Sitzungen mit seinem Technikteam.

Weitere Informationen

17. SentinelOne

SentinelOne CORE und Dienste zur schnellen Bereitstellung werden kostenlos angeboten.

Bisheriges Angebot

Die Preise werden auf der Website des Unternehmens nicht mitgeteilt.

Aktualisiertes Angebot

Für Unternehmen mit unmittelbarem Bedarf an Arbeit von zu Hause bietet das Unternehmen ihre SentinelOne CORE- und Rapid Deployment-Services bis zum 15. Mai kostenlos an.

Weitere Informationen

18. Sumo Logik

Sumo Logic verlängerte die kostenlose Testversion seines Work-from-home-Anwendungspakets.

Bisheriges Angebot

Die Preise begannen bei 99 $/Monat (etwa 90 €), die jährlich in Rechnung gestellt werden, mit einer 30-tägigen kostenlosen Probezeit.

Aktualisiertes Angebot

Jetzt können Nutzer*innen die Plattform 90 Tage lang kostenlos testen.

Weitere Informationen

Netzwerksicherheit Software-Deal

Passwortmanagement

19. 1Password

1Password erweitert als Reaktion auf das Coronavirus seinen Testzeitraum.

Bisheriges Angebot

1Password hat bisher keine Gratisversion angeboten. Die Business-Version war ab 7,99 $ pro Nutzer*in und Monat verfügbar und die Teams Version für 3,99 $ (rund 7,50 € und 3,70 €).

Aktualisiertes Angebot

Ab sofort verlängert 1Password die kostenlose Testphase für seine Business-Version von 30 Tagen auf 6 Monate.

Weitere Informationen

20. Dashlane Business

Die ersten 3 Monate der Premium- und Business-Abonnements von Dashlane sind jetzt für neue Nutzer*innen kostenlos.

Bisheriges Angebot

Die Preise für Dashlane Business lagen bei 3,33 € pro Monat und bei 4 € für Dashlane Premium pro Nutzer (beide werden jährlich in Rechnung gestellt).

Aktualisiertes Angebot

Dashlane Business  bietet die ersten 3 Monate des Dashlane Premium-Abonnements für neue Nutzer*innen jetzt kostenlos an.

Weitere Informationen

Passwortmanager Software-Deals

CRM-Software

21. Bitrix24

Bitrix24 erlaubt nun unbegrenzte Nutzerzahlen für die Gratisversion seines Kollaborationstools.

Bisheriges Angebot

Die kostenlose Version von Bitrix24 war auf 12 Nutzer*innen beschränkt, die kostenpflichtigen Versionen waren ab 19 € monatlich für 2 Personen verfügbar.

Aktualisiertes Angebot

Die kostenlose Version von Bitrix24 kann nun von unbegrenzt vielen Personen genutzt werden. Änderungen an dieser Regelung werden mindestens 30 Tage im Voraus angekündigt, sodass genug Zeit bleibt, eigene Daten zu speichern.

Weitere Informationen

Callcenter-Software

22. CallHippo

Callhippo ist eine Voice over Internet Protocol-(VoIP)-Lösung.

Bisheriges Angebot

CallHippo war ab 10 $ (rund  9,25 €) pro Nutzer*in und Monat verfügbar.

Aktualisiertes Angebot 

Die Bronze-Version von CallHippo ist nun als kostenlose zweimonatige Testversion verfügbar.

Weitere Informationen

Social Media Management Tools

23. Hootsuite

Als Reaktion auf die Pandemie bietet Hootsuite seinen Basisplan (für 1 Benutzer und 10 soziale Profile) kostenlos an.

Bisheriges Angebot

Die Pläne begannen bei 25£/Monat (rund 28,80 €), die jährlich in Rechnung gestellt werden.

Aktualisiertes Angebot 

Hootsuite Professional Plan-Tools sind bis zum 1. Juli für KMUs und gemeinnützige Organisationen kostenlos.

Weitere Informationen

Grafik-Design-Software

24. Affinitäts-Designer

Affinity bietet seinen Affinity Designer zusammen mit anderen Tools kostenlos an.

Bisheriges Angebot

Die Preise für den Affinity Designer begannen bei 27,99 € pro Monat.

Aktualisiertes Angebot 

Serif hat eine kostenlose 90-Tage-Testversion bis zum 20. Mai für ihre Affinity Suite eingeführt, die Affinity Designer enthält. Nutzer*innen erhalten 50 % Rabatt, wenn sie ihn auch für das iPad erwerben. Die Suite umfasst professionelle Kreativsoftware, die Fotobearbeitung, Grafikdesign und Publishing.

Weitere Informationen

Vertragsmanagement Software

25. ContractNow

ContractNow ist eine Software, die es Unternehmen ermöglicht, Verträge zu zentralisieren und neue Vereinbarungen mit integrierter e-Signatur abzuschließen. Die Software wird jetzt kostenlos angeboten.

Bisheriges Angebot

Die Preise werden auf der Website des Unternehmens nicht mitgeteilt.

Aktualisiertes Angebot 

Als Reaktion auf die Pandemie wird ContractNow bis zum 1. September kostenlos sein.

Weitere Informationen

Weitere Software-Deals

Poor Password Management Culture Puts Australian SMEs At Risk

Poor password management within Australian SMEs

The fight against COVID-19 has led many of us indoors. As a result, companies across Australia are allowing employees to work from home to stay in line with isolation guidelines. More than half (57%) of Australian SMEs are now operating with a distributed workforce. Additionally, 41% are buying the necessary tools to operate remotely

Poor password management within Australian SMEs

Yet, while small and mid-sized companies (SMEs) are taking the necessary steps to ensure business continuity, Capterra’s research* indicates that cybersecurity processes have been less efficient.

The study pointed to three areas that need improvement, including:

  • Password storage: The majority of SME employees rely on human memory to store account logins and passwords, (only a third make use of password managers.)
  • Password strength: More than a quarter of respondents use an identical password for all accounts.
  • Cybersecurity culture: SME employees often share passwords with colleagues, and between personal and business accounts.

Password management systems are inefficient

An encouraging number of employees (41%) changed their password within the last month. Despite this, SMEs are demonstrating lax password security practices. 

Most popular password management methods Australia
Infographic 1: Most popular password management methods in Australian SMEs.

Writing down passwords on paper is inefficient and unsafe.  If misplaced, it can expose sensitive company information to untrustworthy third-parties. It is also an unsustainable password storage method.

The most common form of password storage, however, is human memory. The survey indicated that 72% of respondents use software and platforms in the cloud (partially or completely). This suggests that the number of access credentials that an employee has is considerable.

Expecting employees to remember strong, unique passwords for all of these accounts is unrealistic. However, only a third of employees make use of password management software

What is a password manager? A password manager is a software tool that enables users to synchronise passwords across several accounts. The tool saves and stores multiple passwords within a central vault, and users can activate them using a master password. 

How to improve password management 

A password management tool is a safe way for businesses to store credentials. It’s important to find a platform that employees can easily adapt to—otherwise, they may well abandon it. By taking advantage of free trials, you’ll be able to identify a tool that suits your business best. 

Many password managers offer a free version, and the monthly cost to upgrade can be as little as a few dollars per employee.

Password sharing is common practice within SMEs

Worryingly, 44% of respondents said they share passwords between personal and business accounts. This, combined with the fact that 68% of workers use personal devices (even occasionally) to carry out work, puts businesses at greater risk of exposure should one account be compromised. 

Of those respondents who use personal devices:

  • 40% installed antivirus software
  • 24% installed email security software
  • 27% installed a firewall.

Devices without security software installed leaves the user vulnerable to cybercriminals. The same applies to a business account that shares identical credentials with an employee’s personal account. If that account is hacked, the business account is vulnerable too.

Another area of concern was the lax approach within SMEs toward sharing passwords between peers (which 18% admitted to.) While this may seem risk-free, this action opens up the possibility of internal risks, such as the case of data theft by a disgruntled employee. 

How to share passwords securely

In some cases, employees will need to share passwords. There are three methods to communicate passwords securely:

  1. Verbally, ideally in person.
  2. Use encrypted emails to write the information, often included with email security tools.
  3. Share them in a password vault, included in many password management systems

Password strength isn’t prioritised

If a hacker gets hold of one set of credentials, they’ll likely try using these details to access other business and personal accounts. It’s therefore advised that businesses should create a strong and unique password for every account they own. 

Encouragingly, a third of respondents said they follow this advice. However, 28% of respondents use an identical password for all accounts and 39% use a few main passwords or one password that is slightly adapted, across multiple sites.

How to strengthen passwords

A hard-to-crack password is a simple yet effective means to strengthen the security of any online account. This includes:

  • At least eight to sixteen characters
  • A combination of capital and lowercase letters
  • Special characters
  • Numbers.

Educating staff on what a strong password looks like is a great way to encourage remote workplace security. However, most password managers include a secure password generator feature, which helps take the pressure off of staff.

Phishing email attacks remain a challenge

Phishing emails are one of the most common methods that cybercriminals use to obtain valuable data from a target. It consists of sending an email (that appears to be from another person or company) to the recipient, in a bid to get them to reveal private information. Usually, they’ll aim to obtain a password, bank details, or confidential details of the organisation.

Phishing attack cases in Australia
Infographic 2: Phishing attack cases in Australian SMEs.

The majority of the respondents said they had not been victims of such an attack. However, more than a quarter of respondents have fallen victim to a phishing email. Of those cases, 14% said the attack took place since working remotely due to the pandemic. Shockingly, 48% said they were misled by a topic related to COVID-19.

As widely reported in the media, hackers are taking advantage of the pandemic by using it as an angle to infiltrate corporate networks. Using coronavirus-related false pretences, hackers are convincing people to open malicious emails. 

How to protect against phishing emails

Training employees to recognise phishing emails should be an obligation for SMEs. It is one of the most common forms of cyberattack yet disguises itself in many ways. A security breach can cause irreversible damage to an SME; it can destroy its reputation and lead to bankruptcy.

Employees are the best line of defence for SMEs. To ramp up security efforts, companies should ensure their staff:

Australian SMEs must increase cybersafety measures

Cybercriminals are always waiting for people (and companies) to make a mistake. Sadly, coronavirus has given them more opportunities rather than slowing them down. This is mostly due to teleworkers not taking adequate steps to secure their work environment. 

Even with a distributed workforce, employers must establish cybersecurity guidelines. It’s also good practice that companies have at least one cybersecurity point of contact. This person should be responsible for the implementation of protocols, secure business software. They should also be the champion of driving a cybersafety-first culture. 

Virtual cybersecurity training sessions work well for educating remote employees. Try creating a live webinar whereby employees can learn, take notes and ask questions. 

Ready to run your first cybersafety session? Check out Capterra’s directory of the highest-rated webinar software today.

*Survey methodology

To collect the data from this report, we conducted an online survey between 4th April 2020 and 14th April 2020. The responses come from a sample of the Australian market. Of the 916 people who participated in the survey, we were able to discover that 57% of Australian SMEs are already operating fully remotely. We also discovered that 6% plan to. 

We then screened out all respondents not working remotely, and found 500 respondents fitted within our criteria:

  • Australian resident
  • Employed by a small or mid-sized business
  • Employed full-time or part-time
  • Working remotely as a response to COVID-19.

The participants come from various business sectors and levels of seniority.

Note: Infographics 1 had multiple response options, so the total sum of the percentages exceeds 100%.

Cybersécurité d’entreprise : 42 % de télétravailleurs n’ont pas reçu de formation

télétravail sécurité informatique

télétravail sécurité informatique

Selon notre dernière enquête, 44 % des entreprises interrogées n’étaient préparées au télétravail à l’annonce du confinement et donc prêtes à garantir un environnement de travail 100 % sécurisé à ses collaborateurs. La cybersécurité en entreprise est pourtant un aspect qui, s’il n’est pas pris en compte, peut sonner la fin d’une activité.

Comme nous ne le répéterons jamais assez, les crises sont un terreau fertile pour les cyberattaques. Dans la situation actuelle, les réseaux et appareils non protégés employés pour le télétravail sont des cibles idéales pour les pirates qui ne font pas preuve de beaucoup d’états d’âme mais en revanche d’ingéniosité touchant à la corde sensible

Capterra a interrogé 513 personnes issues de tous milieux professionnels afin de connaître leurs habitudes en matière de cybersécurité. Nous accompagnons ces résultats de nos conseils sur les bonnes pratiques à adopter en matière de protection numérique.

Points forts de l’étude

  • 42 % des répondants n’ont jamais reçu de formation en cybersécurité
  • 45 % utilisent leur matériel personnel pour le télétravail
  • 43 % partagent des mots de passe entre comptes personnels et professionnel
  • 36 % ont déjà été victime d’hameçonnage et parmi ces derniers, 23 % était lié au COVID-19

La crise du coronavirus met en lumière les lacunes de la cybersécurité en entreprise à l’heure du télétravail

Si une part non négligeable d’employés à reçu une formation (en ligne ou présentielle) ou encore suivi un cours certifié, reste que 42 % des répondants affirment n’avoir jamais reçu ne serait-ce une formation aux bonnes pratiques en matière de sécurité informatique.

En outre, seuls 20 % des employés interrogés ont reçu des consignes relatives à la politique de cybersécurité de l’entreprise et spécifiques au télétravail.

télétravail sécurité informatique

Les organisations se doivent de mettre l’accent sur la formation des employés afin qu’ils reconnaissent les stratégies courantes des pirates informatiques et qu’ils sachent qui contacter en cas d’urgence informatique. Pour cela, elles doivent intégrer au sein de l’organisation un ou des experts en sécurité informatique qui garantissent l’intégrité du matériel et des données de l’entreprise.

La distanciation sociale dans laquelle la crise du coronavirus a plongé le monde accroît l’utilisation d’Internet comme canal de communication et de collaboration, exposant les données sensibles aux cyberattaques. Pour pallier à ce risque, il existe de nombreux outils de cybersécurité ; il est également nécessaire d’encourager une culture de la protection informatique et de comprendre et faire comprendre que, dans cette réalité hyperconnectée, savoir se protéger numériquement est crucial.

Antivirus et VPN : une utilisation trop peu répandue de ces outils essentiels

L’enquête révèle des pourcentages très bas dans l’utilisation de ces technologies ou dans ses bonnes pratiques en général. Aucune des principales mesures de cybersécurité mises en œuvre par les répondants n’atteint les 50 %.

antivirus sécurité informatique

Seules 44 % des personnes interrogées ont un antivirus d’installé : un pourcentage alarmant pour une technologie qui ne date pas d’hier et qui reste un outil indispensable dans la protection contre la menace permanente que sont les virus et pour veiller à l’intégrité des systèmes et réseaux

Autre donnée inquiétante : seuls 28 % des répondants utilisent un VPN, technologie fortement recommandée pour le travail à distance, car elle protège les données transmises par Internet au moyen d’une connexion sécurisée et cryptée.

22 % ont un pare-feu d’installé et 20 % suivent la politique des mots de passe de l’entreprise, lorsque celle-ci existe tout court ! Des chiffres qui devraient alerter les PME sur les risques encourus par leurs systèmes, leur matériel ou le matériel personnel qu’utilise leurs employés pour le télétravail actuellement.

Gestion des mots de passe : autre talon d’Achille des PME

Les mauvaises habitudes en matière de création et de maintenance des mots de passe peuvent avoir des conséquences lourdes. Pourtant, ces dernières sont facilement évitables avec un peu de formation et quelques conseils aisément mis en œuvre.

L’enquête indique que 56 % des participants utilisent des logiciels et plateformes dans le Cloud (partiellement ou totalement). La quantité d’identifiants dont un employé doit se souvenir est ainsi considérable. Un gestionnaire de mots de passe est donc l’outil clé pour gérer ces accès de manière sécurisée. Ce n’est pourtant pas une pratique répandue dans la majorité des PME françaises aujourd’hui.

Environ 20 %, soit moins d’un quart des PME, utilise un tel logiciel ou extension qui permet pourtant de créer et protéger un mot de passe différent pour chaque plateforme. Une mesure simple qui empêche tout pirate de se frayer un accès dans l’ensemble des comptes si celui-ci parvenait à déchiffrer un seul mot de passe. D’autant plus si le même mot de passe est partagé par toute une équipe : c’est alors de nombreux comptes qui sont exposés. Autre risque à considérer : celui de l’employé qui “empruntera” des données à des desseins pas toujours bienveillants.

En adoptant un mot de passe qui ne comprenne pas de mot entier ou de date facile à deviner, mais plutôt des lettres, chiffres et caractères agencés aléatoirement, on diminue les risques de piratage. L’utilisation d’un générateur de mot de passe et d’un outil de gestion de mot de passe sont là vos meilleurs alliés.

L’hameçonnage bat son plein

L’hameçonnage, adapté de l’anglais phishing, est l’une des méthodes les plus courantes utilisées par les cybercriminels pour obtenir les données personnelles de leurs victimes. L’arnaque consiste à envoyer un courrier électronique imitant une autre personne ou société dans le but de lui soutirer des informations confidentielles, telles qu’un mot de passe, des coordonnées bancaires ou des données d’entreprise.

36 % des interrogés ont déjà été victimes d’hameçonnage.

Les informations privées et sensibles ont été menacées dans 36 % des entreprises. Cela représente une vulnérabilité considérable au phishing.

La formation des employés à la reconnaissance des tentatives d’hameçonnage est cruciale pour les employeurs et les employés. Une faille de sécurité peut causer des dommages irréversibles, et soit nuire à la réputation de l’entreprise ou tout simplement la conduire à la faillite.

Ayez les bons réflexes en cas d’attaque

Le COVID-19 est actuellement le prétexte idéal pour prendre quelqu’un au dépourvu et l’inciter à cliquer sur des liens ou fichiers viciés, en se faisant passer pour une institution ou même le gouvernement

Malgré les outils et une formation, il n’est pas toujours possible d’éviter une attaque ou d’être induit en erreur. Ainsi, en cas de doute ou lorsque l’on réalise qu’une cyberattaque est en cours, il est obligatoire de signaler la situation à la personne ou au service spécialisé. Il est d’ailleurs temps de contracter de tels spécialistes si vous ne l’avez pas fait ! Lors d’une cyberattaque, le temps est un élément clé : une réaction rapide peut freiner les dégâts, voire les stopper net ; une réaction tardive peut conduire au vol, à la prise en otage des données (le tristement célèbre pratique du ransomware) ou à la suppression de celles-ci.

Instaurez une culture de la cybersécurité dans votre entreprise

Évaluez la situation de la cybersécurité au sein de votre entreprise :

  • Prévoyez une formation en ligne pour vos employés.
  • Assurez-vous d’avoir une politique de mots de passe, et surtout de la faire appliquer.
  • Sachez qui contacter en cas d’attaque.

En ce qui concerne les outils de cybersécurité, consultez le catalogue Capterra des logiciels de cybersécurité, de mots de passe, de VPN, de sécurité réseau ou encore de sécurité cloud. Les filtres vous permettront de trouver les fonctionnalités et le logiciel dont vous avez besoin.

Certains  éditeurs de logiciels de diverses catégories ont adapté leurs offres afin d’aider les PME à traverser cette crise : retrouvez-les dans notre article, “25 offres de logiciels pour aider les entreprises“.

Méthodologie de l’enquête : pour collecter les données de ce rapport, nous avons mené une enquête en ligne entre le 6 et 9 avril 2020. Les réponses proviennent d’un échantillon du marché cible français. Parmi les 1923 personnes ayant été sollicitées, 513 répondants correspondant à nos critères ont été sélectionnés pour répondre à nos questions : ceux-ci sont issus de divers secteurs d’activité, travaillent pour une PME, et travaillent actuellement à distance.

O que é data room? Saiba como funciona e conheça ferramentas

o que é data room

Em tempos de aumento de transações online, explicamos o que é o data room e como a chamada sala de dados virtual pode aumentar a segurança das sua empresa no manejo e na troca de documentos e contratos.

o que é data room

Hoje em dia, quase tudo é guardado digitalmente. Entretanto, em muitas empresas, o armazenamento ainda acontece em diferentes servidores e PCs, especialmente quando se tratam de dados sensíveis e confidenciais da organização. Além disso, existe, é claro, a preocupação com a segurança das informações.

Como você pode ter certeza de que seus dados e documentos estão seguros e protegidos? Esta pergunta se torna cada vez mais relevante à medida que mais pessoas trabalham de casa ou em diversas sedes de uma mesma empresa, e um data room (ou sala de dados virtual) pode ser a solução.

O que é data room?

Um data room pode ser visto como uma sala de arquivos online altamente segura onde são armazenados documentos confidenciais, como transações financeiras, apólices de seguros e patentes, por exemplo. Em um data room, você pode guardar todos os documentos que são importantes para sua empresa e para suas operações comerciais.

Atualmente, as salas de dados virtuais são sendo cada vez mais usadas por:

  • Bancos, seguradoras e outras instituições financeiras
  • Escritórios de advocacia, consultorias e empresas de contabilidade
  • Imobiliárias e empresas de corretagem
  • Pequenas e grandes empresas que desejam compartilhar documentos (confidenciais) online com funcionários, parceiros de negócios ou clientes

Data room virtual: segurança é fundamental

Agora que você já sabe o que é data room, vamos aos seus benefícios. As vantagens mais importantes de uma sala de dados virtual são a segurança e a disponibilidade central. Confira abaixo como podem ser aplicadas as principais funcionalidades desse tipo de ferramenta:

  • Procedimentos avançados de autenticação multinível impedem que hackers acessem seus documentos
  • Criptografia avançada é aplicada aos processos de transferência e armazenamento de dados
  • Segurança de documentos: os direitos de acesso podem ser controlados até o nível individual de documento e é possível determinar as permissões de cada usuário
  • Eficiência: os documentos estão em um local central que pode ser acessado 24 horas por dia e sete dias por semana, de qualquer local
  • Gestão de documentos: qualquer alteração nos documentos (o quê, quem e quando) é registrada e guardada.

Compartilhando informações em um data room virtual

Os documentos em uma sala de dados podem ser compartilhados com pessoas dentro e fora da empresa. Um administrador ou curador decide quais documentos podem ser compartilhados e com quem. Essa pessoa também determina o nível de acesso de cada usuário, como permissão para ler, modificar, fazer upload, download, etc.

Uma sala de dados virtual é útil para trabalhar na nuvem com a gerência e os funcionários, mas potencialmente também com os clientes. Os clientes podem, por exemplo, visualizar seus próprios contratos e condições de entrega.

Data room virtual temporário

Um data room virtual não precisa ser configurado “para sempre”. Você também pode alugar temporariamente uma sala de dados para projetos especiais como, por exemplo, uma negociação de contrato com um cliente grande ou uma auditoria.

Isso economiza custos de viagem e hospedagem, e as partes podem trocar documentos de forma imediata, editá-los e negociar confidencialmente. Em combinação com softwares de videoconferência, é uma opção que oferece grandes possibilidades.

Diferença entre sala de dados e armazenamento na nuvem

Atualmente, todo mundo usa armazenamento na nuvem (gratuito). OneDrive, Dropbox, Google Drive e iCloud são os provedores mais populares. As duas diferenças principais entre esses sistemas genéricos de armazenamento na nuvem e uma data room virtual são:

  1. As salas de dados virtuais atendem aos mais altos padrões de segurança. A chance de os arquivos serem roubados é (quase) zero. Criptografia avançada e chaves de segurança são usadas durante a transferência e o armazenamento de dados. Os arquivos podem ser lidos apenas por pessoas autorizadas. Com o armazenamento na nuvem, essas garantias não existem.
  2. Possuem softwares de gestão de documentos. Todas as ações realizadas com um documento são registradas e armazenadas.

Passos para configurar uma sala de dados virtual

A configuração de um data room começa com um inventário completo dos dados que você deseja colocar nele. Isso lhe dará uma boa ideia do tamanho da sala de dados necessária. O passo seguinte é começar a procurar um provedor.

Além do preço, você também deve levar em consideração diversos outros fatores, como:

  • Segurança: escolha um provedor que use um nível de criptografia alto ou, pelo menos, um procedimento de autenticação em duas etapas.
  • Gestão e controle de documentos: quais funcionalidades a sala de dados oferece, quais são as possibilidades de registro de autorizações de pessoas e documentos e quais são as opões de geração de relatórios?
  • Facilidade de uso e acessibilidade: também é possível acessar a sala a partir de um smartphone ou tablet e o que acontece se muitos usuários quiserem trabalhar ao mesmo tempo?
  • Suporte: o suporte 24h, de segunda a domingo, é útil especialmente se você faz negócios internacionais.

Três data rooms virtuais para iniciantes e especialistas

Para ajudá-lo, selecionamos cinco salas de dados virtuais baseadas na nuvem. Para utilizá-las, portanto, não é preciso instalar nada: basta uma conexão à internet. Confira abaixo (a metodologia completa para a escolha das ferramentas está disponível no final do texto): 

1. iDeals

Sala de dados profissional de fácil configuração com diversas funcionalidades, incluindo proteção de documentos contra captura de telas e fotos.

Para pacotes mais completos, o iDeals treina os usuários. O plano básico sai por € 88 (cerca de R$ 530) por mês (com cobrança anual) e inclui:

  • 30 dias de teste gratuito
  • Um máximo de 500 MB de armazenamento
  • 10 usuários, 2 administradores e uma sala de projetos.
  • Função arrastar e soltas para mover arquivos para o data room de forma fácil e rápida

2. Clinked

Plataforma profissional fácil e rápida de configurar com um painel de controle claro que fornece uma visão direta das atividades dos grupos e contas.

Permite acompanhar os arquivos importantes através de notificações por e-mail. Boa opção para trabalhar com diferentes equipes na nuvem. O pacote mais barato do Clinked sai por € 85 (cerca de R$ 530) e inclui:

  • Período de testes de 10 dias com 10 usuários
  • 100 GB de armazenamento
  • Máximo de 100 usuários e convidados ilimitados
  • Integração com o Zapier para conexão com outras plataformas

3. Box

O Box é um software um pouco “mais leve”, mas oferece diversas possibilidades para quem quer tentar trabalhar com salas de dados.

A versão básica sai por € 4,50 (cerca de R$ 27) por mês por usuário e inclui:

  • Período de testes de 14 dias
  • 100 GB de armazenamento
  • Máximo 10 usuários
  • Sempre gratuito para um usuário
Confira nossa lista completa de softwares de virtual data room.

 


Metodologia:

Para serem listados neste artigo, os softwares deveriam:

  • Estar disponíveis em português 
  • Contar com uma média de 4,5 estrelas ou mais de avaliações do cliente no Capterra
  • Estar na nuvem 
  • Contar com versões para Android e iPhone

10 Effective Communication Tips For Teams Working Remotely

Effective communications for remote teams

Adoption rates for tools such as video conference software and document management platforms have increased since the lockdown. Encouragingly, research by Capterra* shows Australian SME employees have adapted to these new resources with ease.

Due to the lack of complications with new technologies, it’s perhaps unsurprising that more than half of the respondents now believe their business could continue functioning with a distributed workforce. In fact, 87% of Australian’s want them to.

Effective communications for remote teams

While it’s unlikely that remote working will replace the office, there are certainly some benefits from it. 

Note: To read the full methodology for this survey, skip to the bottom of this page.

What remote working benefits have Australians highlighted during the lockdown?

Respondents in the study highlighted their top ten positive outcomes from working from home:

Remote working employee benefits
Infographic 1: Australian SME workers highlight the perks of teleworking.

Yet, even with the greater flexibility and an increase in company resources, teleworking only works well with one essential ingredient: Effective communication. Without this, employees cannot operate at full capacity.

Learning how to communicate in this new environment is vital. In this article, we shine a light on where communication in the workplace has slipped within SMEs. We also give our top tips to overcome these barriers.

Effective communication is the biggest remote working challenge

Respondents reported that communication was the third most popular subject that employers guided staff on. Despite this, half of the top ten challenges referenced issues of this type.

Remote working employee challenges
Infographic 2: Remote working challenges highlighted from the employee perspective.

These findings suggest current communication best practices lack clarity in three main ways:

  1. Communicating internally
  2. Speaking and maintaining relationships with customers
  3. Staying connected with colleagues.

Employers must cover all three aspects within their company guidelines. To further avoid confusion, they also need to delve into which tools are best suited for each purpose and why. If employees understand the reasoning behind company processes, they’re much more likely to follow them.

How to collaborate effectively

To help employers map out an effective communications policy, we tagged each communication type by:

  1. Purpose: Practical, client conversations or social connectedness?
  2. Time required: Specific time allowance or ongoing?
  3. Frequency: Ongoing or regular time intervals? 
  4. Tools: Software needs.

There are tonnes of tools suitable for remote working requirements. However, the aim is to find the right ones (and the right amount of platforms) to suit your team’s needs. It’s down to company leaders to streamline communication processes and bring all of the relevant stakeholders under one (virtual) roof.

10 effective communication tips for managers of remote teams

Purpose: Practical

1. Centralise how objectives and deadlines are communicated

Time required: Ongoing

Frequency: As required

Tools: Project management tools, collaboration tools

Normally at the beginning of a project, a team of people will gather in a room to discuss the desired end-result. This is an important first step because it brings everyone onto the same page. With a remote workforce, this shouldn’t be any different. 

In the case of small projects, goals and objectives should always include a detailed brief. Project leaders should take care to perfect the level of detail they use to communicate action points to avoid misinterpretation.

Project management tools and collaboration software both work well to centralise ad hoc and ongoing work activities. They generally operate on a project or task basis, allowing users to include an objective and brief. Additionally, managers can map out the individual steps required for bigger projects. 

Verbal communication is still important. However, having an online centralised system means employees have a reference point for when they need reminding of small details. 

2. Clearly explain collaboration processes 

Time required: Ongoing

Frequency: As required

Tools: Graphic design software

With most teams transitioning from an office into a teleworking structure, many processes will have changed. Left unacknowledged, employees will likely make their own adaptations—but its unlikely employees will change processes in the same way. 

Now is the time to re-streamline processes so that they suit the new digital environment. However, as indicated in the survey results, too many digital messages and instructions is a problem in itself. Instead, why not create simple, visual representations? 

Flow diagrams and PDF presentations work well for this. Using graphic design software, managers can outline all the variables included in a task or project. Similarly, visual corporate structures are a quick way for employees to understand the relevant points of contact.

3. Schedule progress updates

Time required: 15-60 minutes

Frequency: Daily or weekly

Tools: Video conferencing software, presentation software

With everyone working on individual tasks, even within the same project, it can be easy in a remote setting to lose track of each other. For fast-paced teams, a daily 15-minute stand-up is a proven way to align team members. Otherwise, an hour every week may be enough. 

Within these meetings, team members should give their colleagues an update on progress and provide an overview of upcoming tasks. It’s also a good opportunity to flag challenges or potential obstacles to discuss as a group.

While teams cannot physically be together during the lockdown, video conferencing software is one of the closest ways to it. This is down to our ability to see people’s body language and facial expressions, as well as hearing their tone of voice. It works best when employees throw energy into the discussion, rather than be passive participants! A good way to encourage this is to invite your remote team to pitch ideas, offer feedback on results, and create presentations to celebrate key wins.

Purpose: Client conversations

4. Share your COVID-19 strategy 

Time required: Ongoing

Frequency: As required

Tools: Email marketing, social media tools, business phone systems

Being honest in times of uncertainty is important because customers value transparency. Let customers in on the choices you’ve made; such as how you’re supporting your workforce and business. If you choose to temporarily close aspects of your business to keep staff safe, be open about that priority. When customers feel they’re being levelled with rather than fed corporate fluff, it builds trust.

If your business is still operating during the lockdown, this is your opportunity to put their mind at ease. Whether it’s through social media, a mass email or personal phone call, let your clients know how you’re able to keep serving them. 

5. Acknowledge how clients are affected

Time required: Ongoing

Frequency: As required

Tools: Email marketing software, video conferencing software

Disruption to workflows is unavoidable in times of unprecedented change. Your customers are likely to be forgiving of that fact. However, poor communication can leave a bitter aftertaste. Ensure you’re communicating as frequently as required to update clients on what you can deliver to them. 

Depending on the level of disruption, a quick email alert may suffice. For bigger disruptions, consider setting up a video conference to discuss Plan B. 

The world is facing instability right now. As a business, it’s your responsibility to provide a sense of authority and reassurance to your customers. 

6. Share positive ideas, feedback & advice

Time required: Ongoing

Frequency: Weekly or monthly cycles

Tools: Email marketing software, survey software

A portion of your clients may be feeling more anxious than usual right now. A courtesy email or phone call can go a long way to let them know you’re available to offer support. However, always be respectful of their time and the pressures they’re facing. Many people will be juggling a larger-than-normal workload, and so an unannounced phone call could be considered a nuisance. 

One way to bring value to your clients is by offering insights and advice. Carefully reach out to contacts to understand how they’re business is being disrupted as well as the problems they’re facing. Alternatively, run a survey.

Using this important data, you can consolidate common obstacles and use your expertise to create constructive content. For example, a monthly marketing report or weekly newsletter pointing to constructive content can help guide clients through these unprecedented times. 

Purpose: Social connectedness

7. Check-in with employees regularly

Time required: 30 minutes

Frequency: Daily or weekly

Tools: Video conferencing software

Nearly a third of SME employees in Capterra’s survey have reported feelings of loneliness since the lockdown was enforced. For any business operating right now, it’s important to check in on the wellbeing of your team. With so many conversations happening digitally, it’s worth managers booking in some quality face-to-face time with their individual reportees. 

Video conferencing software works well for employee-manager catch-ups. It acts as a virtual room for employees to discuss their wellbeing and for managers to practise some active listening. 

8. Throw a virtual activity

Time required: 1-2 hours

Frequency: Weekly

Tools: Video conferencing software

Hands up who is bored of casual coffee catch-ups that quickly turn to conversations about work? 

Try mixing up how your team socialises virtually. For example, host a games afternoon for your team over video chat. The Internet is bursting with free pub quizzes, and if you’ve got the budget available, you could even host a virtual murder mystery game

Whatever activity you choose, encourage staff to shake off their week and let their hair down. Invite them to bring their favourite beverage and ban all work-related topics!

9. Create virtual celebration rituals

Time required: Less than a minute (depending on effort levels)

Frequency: As required

Tools: Team communication software

Countless birthdays will happen during these months, and you may hit some company milestones. Even in lockdown, people still want to celebrate. While an office cake or team lunch may no longer be an option, you can create virtual rituals to shout about important occasions. 

Team communication software works well for this purpose. Alternatively, consider creating personalised graphics to celebrate the person of the hour. However, bear in mind that this may take a little more time.

Whatever approach you take, making the effort to mark the event is more important than how you do it. As the saying goes; it’s the thought that counts. 

Bonus tip

10. Prevent digital message bombarding

Dealing with too many digital messages was listed as the fifth biggest challenge for remote workers in Capterra’s survey. If this is an issue for your staff, then they may be overloading messaging channels.

It’s important when operating remotely to set new guidelines for communication norms. This should cover the mediums best suited to specific purposes. Additionally, many people’s home space will be doubling up as a home office, which can make switching off more of a challenge. Creating a rule where digital messaging is banned outside of business hours will encourage staff to take time for themselves. 

Removing the barriers to effective communication

While many Australians have had some experience with remote working before the lockdown, teleworking full-time is a new concept for most people. There are lots of benefits to be had from this setup, but good communication is the foundation for a productive remote workforce. 

Taking the time to figure out the most effective communication policies for your business now will lead to healthier, happier employees as well as a more functional business.

Looking for collaboration software? Check out Capterra’s list of the top-rated team collaboration platforms.

*Survey methodology

To collect the data from this report, we conducted an online survey between 4th April 2020 and 14th April 2020. The responses come from a sample of the Australian market. 

We then screened out all respondents not working remotely, and found 500 of 914 respondents fitted within our criteria:

  • Australian resident
  • Employed by a small or mid-sized business
  • Employed full-time or part-time
  • Working remotely as a response to COVID-19.

The participants come from various business sectors and levels of seniority. 

Note: Infographics 1 and 2 had multiple response options, so the total sum of the percentages exceeds 100%.

Il 37% delle PMI italiane è a rischio cyberattacco

Sicurezza informatica PMI

Sicurezza informatica PMI

L’emergenza dovuta al coronavirus ha costretto i dipendenti delle piccole e medie imprese (PMI) italiane a lavorare a distanza: uno scenario che quasi la metà delle aziende non era preparata a fronteggiare. Infatti, come emerso in un precedente studio di Capterra, il 47% delle PMI non era pronta a fronteggiare l’emergenza.

Inoltre, il nostro sondaggio ha sottolineato che la scarsità di hardware e software dedicati al lavoro a distanza, la mancanza di concentrazione e le difficoltà di comunicazione con colleghi e clienti stanno ponendo a dura prova gran parte dei lavoratori nel corso di questa quarantena.

Stiamo vivendo il più grande esperimento di lavoro a distanza mai condotto nel nostro Paese e, in questa situazione eccezionale, un’altra sfida fondamentale che le organizzazioni sono costrette ad affrontare riguarda la sicurezza informatica aziendale. Ora più che mai, infatti, risulta essenziale che i lavoratori seguano le best practice e dispongano di strumenti specializzati per proteggersi e proteggere i dati aziendali dagli attacchi dei cybercriminali.

Data l’importanza del tema, Capterra ha deciso di realizzare un’indagine* ad hoc per verificare se i dipendenti delle piccole e medie imprese che stanno attualmente realizzando lavoro a distanza sono preparati in termini di sicurezza informatica aziendale.

La selezione dei partecipanti a questo studio è composta da dipendenti che normalmente lavorano in ufficio e che ora sono costretti a lavorare da casa, da impiegati che prima lavoravano a distanza alcuni giorni della settimana e da collaboratori che hanno sempre svolto smart working a tempo pieno.

Punti salienti dello studio sulla sicurezza informatica aziendale


  • Solo il 21% dei dipendenti accede al server aziendale attraverso una VPN;
  • Solo il 26% dei dipendenti ha installato un antivirus;
  • Il 37% dei dipendenti è stato vittima di phishing;
  • Il 22% dei dipendenti non ha mai ricevuto alcuna formazione in materia di sicurezza informatica.

Dati preoccupanti sull’utilizzo di antivirus e VPN

I risultati dello studio condotto mostrano una situazione preoccupante in merito all’adozione di best practice di sicurezza informatica  aziendale basiche ed essenziali.

Quali misure di sicurezza informatica hai intrapreso per lavorare da casa

Solo il 26% degli intervistati dichiara di avere installato un antivirus. È un dato abbastanza allarmante, considerato che non si tratta di una tecnologia recente né tanto meno innovativa. È universalmente noto, infatti, che un antivirus è “un software finalizzato a prevenire, rilevare ed eventualmente rendere inoffensivi codici dannosi e malware per un computer” (Wikipedia). La sua assenza espone i nostri dispositivi al rischio di essere infettati ed attaccati.

Un altro fatto preoccupante è che solo il 21% dei dipendenti intervistati dichiara di utilizzare un software VPN per accedere al server aziendale. Si tratta di una tecnologia altamente raccomandata per lavorare a distanza, in quanto protegge i dati trasmessi via Internet attraverso una connessione sicura e criptata.

Anche le cifre relative ad altre misure di sicurezza di uso comune sono allarmanti: meno del 20% degli intervistati dichiara di installare regolarmente gli aggiornamenti dei software utilizzati, di avere un firewall installato o di seguire la raccomandazione di caricare tutti i file di lavoro in un cloud sicuro.

I dati raccolti sono ancora più preoccupanti se si tiene conto del fatto che più della metà degli intervistati è composta da dipendenti con un’ampia esperienza lavorativa alle spalle (41%) e da manager dotati di potere decisionale sui progetti e con report diretti (23%).

Se i dipendenti più esperti non capiscono la necessità di adottare le giuste misure di cyber security, sarà più complicato diffondere la cultura della sicurezza informatica aziendale all’interno delle organizzazioni interessate. La sicurezza dei dati e delle informazioni è un punto imprescindibile del processo di digitalizzazione delle PMI.

Nei prossimi paragrafi ci concentreremo nello specifico su alcuni aspetti particolarmente critici:

  1. La gestione delle password;
  2. Gli attacchi di phishing;
  3. La formazione dei dipendenti sulle best practice per la sicurezza informatica aziendale.

La gestione delle password deve essere migliorata

Come gestite le password in azienda

Un  punto particolarmente interessante risulta essere la gestione delle password all’interno delle organizzazioni. Dai dati raccolti si evince come solo il 20% degli intervistati dichiara di utilizzare un software per la gestione delle password. Si tratta di strumenti che consentono agli utenti, specialisti e non, di proteggersi attraverso la possibilità di reimpostare o sbloccare le proprie password, di sincronizzarle tra diversi dispositivi e di generare chiavi casuali per motivi di sicurezza.

È interessante notare quali siano i metodi più utilizzati per gestire le password: la maggior parte degli intervistati dichiara di conoscerle a memoria (29%) e di annotarle nei propri appunti (16%). Si tratta di abitudini abbastanza inefficienti ma soprattutto pericolose. Cosa succederebbe se la password venisse dimenticata o, peggio, gli appunti andassero persi?

Anche l’abitudine di condividere le password tra colleghi risulta molto pericolosa. A parte problemi tecnici derivanti dall’utilizzo di uno stesso account per più persone – pratica non consigliata – si apre anche uno scenario insidioso a livello interno: ad esempio un furto di dati da parte di un dipendente.

La necessità di utilizzare diverse password e di cambiarle regolarmente

Per garantire un livello di sicurezza informatica sufficiente nel lavoro a distanza, è consigliabile che un dipendente disponga di più password e non utilizzi sempre la stessa. In questo modo, se uno degli account viene violato da un cybercriminale, quest’ultimo non avrà accesso a tutte le altre credenziali della vittima e il danno causato sarà minore.

Hai una password principale che usi su più siti

I risultati raccolti evidenziano che il 34% degli intervistati utilizza un’unica password, mentre il 29% dichiara di avere alcune password principali che ripete in varie occasioni.

Per promuovere una cultura di sicurezza informatica aziendale, è necessario incentivare l’uso di molte password differenti, meglio ancora se gestite da un amministratore.

Quando è stata l'ultima volta che hai cambiato la tua password principale

Il consiglio degli esperti informatici è quello di cambiare con frequenza le proprie password per prevenire cyber attacchi e dallo studio emerge che l’85% degli intervistati segue queste direttive, avendo cambiato le proprie credenziali negli ultimi 6 mesi.

Prevenire le frodi di phishing rimane una sfida

Il phishing è uno dei metodi più comuni utilizzati dai criminali informatici per ottenere dati preziosi dalla vittima. Si tratta di inviare un’e-mail che sembra provenire da un’altra persona o società per indurre il destinatario a rivelare informazioni private, come password, dati bancari o dati aziendali riservati.

L’indagine condotta evidenzia che il 37% degli intervistati è stata vittima di un attacco di phishing, il 15% dei quali nel corso della pandemia dovuta al coronavirus. Sul sito del CERT-PA vengono evidenziati tutte le tipolodie di attacco informatico legate all’emergenza COVID-19, come la campagna di malware verso dispositivi Android o il Malspam Ursnif. Ciò indica che informazioni private e sensibili sono state messe a rischio: questa attività malevola si traduce in un’importante vulnerabilità delle PMI su questo argomento.

Sei mai stato vittima di una email di phishing

La formazione dei dipendenti in tema di sicurezza informatica per il riconoscimento delle e-mail di phishing dovrebbe essere considerata primaria, per le PMI: una violazione della sicurezza può infatti causare danni irreversibili a un’organizzazione di dimensioni ridotte, per esempio distruggendone la reputazione o portandola al fallimento.

La formazione dei dipendenti in materia di sicurezza informatica è indispensabile per il lavoro a distanza

Hai ricevuto una delle seguenti formazioni sulla sicurezza informatica

Ci sono buone notizie sul fronte sicurezza informatica: la formazione dei dipendenti sembra essere una priorità per le PMI, secondo il 79% degli intervistati. Le modalità di fruizione dei corsi variano dalla formazione presenziale al corso certificato, fino ad arrivare alla formazione online.

Un altro segnale positivo è che nel 77% delle PMI esistono esperti dedicati alla sicurezza informatica e dunque, in caso di necessità, i dipendenti sanno chi contattare. In un attacco informatico il tempo è un elemento molto importante e una risposta rapida può interromperlo o contribuire a minimizzare i danni; al contrario, agire in ritardo può essere fatale, poiché in breve tempo le informazioni possono essere manomesse, rubate o cancellate dal sistema.

Le PMI non passano l’esame del coronavirus

L’indagine è stata condotta per conoscere la situazione dei dipendenti che lavorano a distanza durante il coronavirus, e le PMI italiane non sembrano superare l’esame imposto dall’attuale crisi.

Le organizzazioni e i loro dipendenti sono consapevoli del fatto che devono progettere i dati aziendali e garantire la sicurezza della rete e degli stessi, ma non sono preparate come dovrebbero per evitare o quantomeno ridurre al minimo i rischi di un attacco informatico.

L’isolamento sociale in cui il mondo è immerso ha aumentato l’uso dei canali di comunicazione su Internet, esponendo i dati sensibili ad attacchi informatici. La protezione dei trasferimenti di dati, l’accesso al computer e l’accesso a piattaforme o servizi sono attività che le aziende e i loro dipendenti dovrebbero considerare obbligatorie.

Per questo esistono diversi strumenti, ma è anche necessario cambiare la cultura della sicurezza informatica aziendale e capire che in questa realtà iperconnessa il saper proteggere il proprio mondo digitale è essenziale per il business ed è un compito che deve necessariamente essere svolto ogni giorno.


* Metodologia del sondaggio:

Per raccogliere i dati di questo studio abbiamo condotto un sondaggio online. Le risposte provengono da un campione appartenente al mercato italiano. Il questionario è stato inviato a 612 persone, di cui 584 sono state selezionate per partecipare allo studio. I partecipanti qualificati sono impiegati (a tempo pieno o part-time) in piccole e medie imprese (PMI), lavorano in diversi settori e sono attualmente lavoratori a distanza su base obbligatoria a causa dello stato di allarme legato al coronavirus.

Werken vanuit huis brengt gebrek aan IT-beveiliging in het mkb aan het licht

IT-beveiliging

IT-beveiliging

Uit onderzoek begin april over thuiswerken in coronatijd bleek dat er een groot gebrek aan aandacht is voor IT-beveiliging in kleine en middelgrote bedrijven. Slecht 18% van de werknemers die werken vanuit huis heeft voorschriften ontvangen van hun werkgever over informatiebeveiliging. 40% heeft geen enkele cybersecuritytraining gehad. Dat is verontrustend omdat momenteel meer dan de helft van het mkb thuiswerkt en dus op afstand met bedrijfsapplicaties verbindt. 

Daarom onderzocht Capterra welke IT-beveiligingsmaatregelen thuiswerkers van het mkb hebben getroffen om de beveiliging van gegevens te garanderen en hoe zij omgaan met wachtwoorden. Het doel van het onderzoek is mkb-bedrijven te informeren over de IT-securityrisico’s als er vanuit huis wordt gewerkt en het bewustzijn te vergroten zodat er scherp beleid gemaakt kan worden voor informatiebeveiliging in het mkb. 

Aan dit onderzoek deden in totaal 482 werknemers uit het mkb mee (zzp’ers werden niet inbegrepen). De respondenten zijn afkomstig uit verschillende bedrijfstakken en bestaan uit werknemers die normaal altijd op kantoor werken, werknemers die normaal af en toe thuiswerken en werknemers die altijd vanuit huis werken, maar die zich nu allemaal gedwongen zien om thuis te werken vanwege de intelligente lockdown. De volledige methodologie staat onderaan het artikel.

Uitgelicht! Onderzoek over IT-beveiliging:

  • 21% van de werknemers is het slachtoffer geworden van een phishingmail. 
  • Bij 50% van de slachtoffers ging het om een phishingmail verwant aan het coronavirus.
  • 27% heeft z’n wachtwoord na die phishingaanval niet veranderd.
  • 40% van de werknemers heeft geen enkele cybersecuritytraining gehad. 

Werken op prive-apparatuur en phisingmails, een gevaarlijke combinatie

Uit het onderzoek blijkt dat 54 % van de werknemers uit het mkb nu vanuit huis werkt. Voor 67% van de werknemers is dit een nieuwe situatie. Zij werkten niet eerder vanuit huis en hebben daarom waarschijnlijk ook geen laptop van de zaak. Bijna de helft (46%) werkt op privé-apparatuur waardoor er minder controle is op de manier waarop er met bedrijfsgegevens wordt omgegaan en in welke mate de apparatuur beveiligd is.

Nu zoveel mensen thuiswerken en ook nog eens voor een groot deel op hun eigen desktops of mobiele telefoons neemt het risico van een datalek toe. Hackers worden steeds beter in het binnendringen van apparaten met weinig of geen beveiliging. Bovendien spelen hackers in op de actualiteit en gebruiken het coronavirus om mensen te lokken en inloggegevens buit te maken. Uit ons onderzoek blijkt dat bijna een kwart van de mkb’ers wel eens het slachtoffer is geworden van een phishingmail. 16% van de slachtoffers viel tijdens de coronapandemie ten prooi aan deze vorm van internetfraude. In heel veel gevallen had de phishingmail betrekking op Covid-19.

IT-beveiliging

Ondanks deze aanvallen zei meer dan een kwart van de slachtoffers dat ze hun wachtwoord achteraf niet hebben veranderd. Aangezien 51% procent van de respondenten beweert dat ze wachtwoorden delen tussen hun persoonlijke en zakelijke accounts, is ook gevoelige bedrijfsinformatie na zo’n phishingaanval dus in gevaar. 

Ik hoop dat de brancheorganisaties, maar ook ondernemersverenigingen meer aandacht gaan besteden aan de gevolgen van cybercrime en hoe je dat kunt voorkomen. Ik heb de afgelopen tijd ontzettend veel verhalen gehoord over MKB bedrijven die grote sommen losgeld aan de cybercriminelen betaald hebben om opnieuw toegang te krijgen tot hun computerbestanden. Dat gebeurt in alle sectoren en er zijn geen bedrijven die niet interessant zijn. Er hoeft maar één iemand op het verkeerde linkje te klikken en de schade kan al enorm zijn. Ook voor de klanten trouwens.

Maria Genova, schrijfster van het boek “Komt een vrouw bij de h@cker” en veelgevraagde spreker op het gebied van cybersecurity. 

Software voor IT-beveiliging en cloudopslag zijn een must

Ons onderzoek toont een verontrustend gebrek aan goede IT-security gewoontes onder het mkb. Niet eens de helft van de thuiswerkers maakt gebruik van anti-virussoftware en minder dan een derde heeft een firewall geïnstalleerd. Een firewall houdt toezicht op inkomend en uitgaand netwerkverkeer en bepaalt welk verkeer wordt toegestaan of geblokkeerd op basis van een bepaalde reeks beveiligingsregels. Anti-virus software en een firewall koop je vaak samen in één pakket.

IT-beveiliging maatregelen van thuiswerkers

Uit het onderzoek blijkt ook dat slechts 27% van de werknemers al hun werkdocumenten in een veilige cloudopslag upload. Meer dan 70% bewaart dus werkdocumenten op hun lokale PC. Als je dan geen anti-virus op je computer hebt en geïnfecteerd raakt, dan kun je al je documenten kwijtraken. 

Driekwart van de thuiswerkers heeft wel cloudoplossingen tot hun beschikking  (53% werkt uitsluitend met clouddiensten en 20% met een mix van on-premise en clouddiensten). Blijkbaar worden de voordelen van cloud storage niet volledig benut. 

Vraag je werknemers direct hun documenten aan te maken in de cloud en niet eerst in hun desktop. Ook als je een document in de cloud aanmaakt kan je er offline aan werken en wordt het document bijgewerkt zodra je weer verbinding met internet maakt. 

Beter beschermd tegen indringers met VPN

Om remote verbindingen met het bedrijfsnetwerk te beschermen tegen indringers en datalekken is het gebruik van een VPN (Virtual Private Netwerk) een oplossing. Ongeveer een derde van de thuiswerkende mkb’ers gebruikt deze beveiligingstool momenteel. Een VPN maakt een versleutelde verbinding tussen de router van je werknemer en je bedrijfsnetwerk. De kosten van VPN-software variëren maar zijn al vanaf €2 per gebruiker per maand beschikbaar. Er zijn ook gratis VPN diensten, maar daar zit dan bijvoorbeeld een datalimiet aan verbonden. 

Een wachtwoord alleen is niet genoeg: tweestapsverificatie brengt extra IT-beveiliging

Om in te loggen op een VPN heb je een gebruikersnaam en een wachtwoord nodig. Als deze inloggegevens gehackt zijn ben je beter beschermd als je gebruik maakt van 2FA, oftewel tweefactorauthenticatie. Slechts 26% van de respondenten past deze IT-beveiligingsmethode toe.  Naast je wachtwoord gebruik je dan een tweede middel om je te identificeren. Dit kan een sms zijn naar een ingesteld telefoonnummer of een code die door speciale identitietsbeheersoftware wordt gegenereerd en naar je mobiel wordt gestuurd. Als je wachtwoord in verkeerde handen valt, dan is de kans dat cybercriminelen inloggen een stuk kleiner. Toch een hele simpele oplossing waarmee je grote problemen kunt voorkomen. 

Voorbeelden van identiteitsbeheersoftware zijn bijvoorbeeld Keeper for Business, LastPass for Business, 1Password, Okta of Rippling om er een paar te noemen met een sterbeoordeling van minstens 4 sterren en meer dan 300 reviews op Capterra.

Maak het hackers moeilijk met een complex wachtwoord

Omdat er zo weinig extra IT-beveiligingsmiddelen worden gebruikt (zoals VPN of 2FA), zijn wachtwoorden extra belangrijk. Deze vormen dan een van de belangrijkste barrières tegen hackers. Hackers werken op een steeds meer geautomatiseerde manier en testen eindeloze combinaties totdat ze een wachtwoord hebben gekraakt. Om bedrijfsgegevens te beschermen zijn dus lange en complexe wachtwoorden nodig die moeilijker te kraken zijn. 

Willekeurige lettercombinaties zijn veel veiliger dan woorden uit het woordenboek of andere betekenisvolle sequenties. Echter, lange zinnen met een sterke mix van elementen zijn een nog effectievere methode om complexe, unieke en lange wachtwoorden te maken. Gebruik bijvoorbeeld een acronym om een uniek wachtwoord te onthouden: Hij_L8z0h@rd = Hij lacht zo hard. De vraag is hoe het met de kwaliteit van de wachtwoorden van de respondenten is gesteld. 

Wachtwoord gewoontes

Minder dan de helft (44%) van de telewerkers gebruikt lange wachtwoorden met 8 tot 16 tekens en slechts een derde gebruikt een combinatie van letters, cijfers en tekens. 

Ook al is het wachtwoord lang, als het bestaat uit voorspelbare elementen die niet complex of uniek genoeg zijn is het nog steeds een zwak wachtwoord. Dus geen herhaling van dezelfde woorden (wachtwoordwachtwoordwachtwoord), namen van familieleden of steeds dezelfde tekens gebruiken zoals een “1” of een “!” op het einde van een wachtwoord. Dat zijn onveilige praktijken. Toch gebruikt nog circa 18% van de thuiswerkers namen en 23% woorden met op het einde een “1” of “!”. Ook herhaling van hetzelfde cijfer, dezelfde letter of chronologische cijfers zijn geen goed idee, tenzij je deze verwerkt in een lange zin. Hoe meer verschillende elementen je combineert, hoe groter het aantal mogelijke combinaties en dus hoe moeilijker het wachtwoord te hacken is. 

Een sterk wachtwoord dat slecht beheerd wordt is een zwak wachtwoord

Niet alleen een goed ontwerp van het wachtwoord is belangrijk, maar ook hoe je het wachtwoord bewaart en beheert. Een wachtwoord heeft alleen waarde als het vertrouwelijk is. De helft van de werknemers bewaart hun zakelijke wachtwoorden in hun hoofd. Niemand kan er dan bijkomen, maar je kan het ook zelf vergeten. Een veilige methode, maar niet ideaal. Slechts een derde van de mkb-bedrijven gebruikt een wachtwoordmanager. Dit is een soort digitale kluis waarin alle wachtwoorden en gebruikersnamen opgeslagen kunnen worden. Als je een website bezoekt dan vult deze tool vanzelf je accountgegevens in. De tool genereert ook unieke nieuwe wachtwoorden en analyseert bestaande wachtwoorden op veiligheidsproblemen. 

wachtwoorden opslaan

Het is geen goede gewoonte om wachtwoorden in Excel of in je browser-geheugen op te slaan. Respectievelijk 16% en 19% van de thuiswerkers slaat hun wachtwoorden zo op. Zo stel je in één keer al je wachtwoorden bloot als je gehackt wordt. Als je dan ook nog hetzelfde wachtwoord gebruikt voor zakelijke accounts als persoonlijke accounts, wat meer dan de helft van de respondenten wel eens doet, dan sta je voor een serieus IT-beveiligingsprobleem.

delen van wachtwoorden

Om risico’s te voorkomen zou het bedrijf een beleid voor het beheer van wachtwoorden moeten ontwerpen waarin de tools en ‘best practices’ worden aangegeven voor werknemers. 

Stimuleer het gebruik van verschillende wachtwoorden

Om de IT-beveiliging van werknemers op afstand te vergroten wordt het aanbevolen om niet dezelfde wachtwoorden voor verschillende online diensten te gebruiken. Als de account van een medewerker dan gehackt wordt, heeft de cybercrimineel in ieder geval geen toegang tot nog meer gegevens van het slachtoffer en is de schade minder groot. 

Ook op dit vlak scoren de respondenten een onvoldoende. Meer dan een kwart van de werknemers heeft één hoofwachtwoord en gebruikt deze op meerdere sites. 26% heeft meerdere hoofdwachtwoorden en wisselt deze af op verschillende sites. Minder dan de helft gebruikt nooit hetzelfde wachtwoord. Vaak is de verleiding ook groot om hetzelfde wachtwoord te gebruiken, want zoveel wachtwoorden kun je onmogelijk onthouden. Daar is zo’n wachtwoordbeheertool juist zo geschikt voor. Kleine investering, grote winst! 

Een andere voorzorgsmaatregel tegen aanvallers die vaak wordt aangeraden is het regelmatig veranderen van wachtwoorden, iedere 30, 60 of 90 dagen. 75% van de werknemers voldoet aan de 6-maanden regel. 41% veranderde hun hoofdwachtwoord zelfs de afgelopen maand nog. Vorig jaar meldde Microsoft echter dat het periodiek wijzigen van wachtwoorden overbodig is en dat zij het niet meer aanbevelen, alleen als je wachtwoord gestolen is. Volgens Microsoft heeft wijzigen geen nut omdat mensen te vaak kleine en voorspelbare aanpassingen aan hun bestaande wachtwoorden maken waardoor er wachtwoordpatronen kunnen onstaan. Bovendien worden de meeste wachtwoorden gestolen via phishing-aanvallen en een gedwongen reset om de zoveel tijd doet daar niets tegen.

Er zijn echter wel andere redenen om wachtwoorden toch met enige regelmaat te wijzigen. Soms weten werknemers namelijk niet dat hun inloggegevens gestolen zijn en komen ze er pas na een tijd achter dat ze gehackt zijn. Hoe langer inloggegevens geldig zijn, hoe langer deze situatie onopgemerkt blijft. 

IT-securitytraining alleen is niet genoeg

60% van de telewerkers heeft een training of cursus gedaan over IT-beveiliging. Het feit dat medewerkers getraind zijn, betekent echter niet dat ze experts zijn op het gebied van IT-beveiliging. Het is ook belangrijk dat ze weten met wie ze contact moeten opnemen in geval van twijfel of na een cyberaanval. 60% van de respondenten geeft aan dat er binnen hun organisatie iemand verantwoordelijk is voor cybersecurity en dat ze weten wie dat is. 18% weet wel dat er iemand verantwoordelijk is, maar niet precies wie. Meer dan de helft van deze groep die niet weten met wie ze contact moeten opnemen in het geval van een cybersecurityprobleem zijn managers, senior managers of executive managers. Het is essentieel dat cyberincidenten gemeld worden. Niet alleen om als bedrijf meteen maatregelen te nemen, maar ook om een boete te voorkomen.

Wist je dat je als bedrijf verplicht bent om een datalek te melden?  De Autoriteit Persoonsgegevens kan boetes opleggen voor een datalek van persoonsgegevens die oplopen tot 4% van de wereldwijde jaaromzet van je bedrijf. 

Het feit dat 40% van de thuiswerkers geen enkele cursus of training over IT-beveiliging heeft gehad, betekent een groot risico voor het MKB. Deze werknemers zijn het kwetsbaarst en kunnen bedrijfsgegevens in gevaar brengen. Ook al wordt er nu op afstand gewerkt, dit verhindert niet dat er IT-beveiligingscursussen kunnen worden gegeven. Met een e-learning of webinar kun je medewerkers prima trainen en vaak ook nog op een leuke manier.

cybersecurity-training

Het sociale isolement waartoe de wereld nu is gedwongen heeft het gebruik van digitale communicatiemiddelen en internet enorm doen toenemen en daarbij de risico’s van datalekken. Werkgevers en werknemers zijn verantwoordelijk voor het beschermen van data en voor een veilige toegang tot bedrijfsapplicaties. Er bestaan goede IT-security tools om bedrijven hiermee te helpen, maar er moet ook een mentaliteitsverandering plaatsvinden. In onze hyper-verbonden wereld is IT-beveiliging een must voor elke organisatie en zou het een deel van ons dagelijks werk moeten zijn.  


Methodologie:

Capterra voerde deze online-enquête uit tussen eind maart en begin april 2020 onder 482 full-time en part-time werkzame Nederlanders, mannen en vrouwen uit verschillende branches van het mkb (tot 250 medewerkers) die vanwege de coronavirus-crisis thuiswerken. Zzp’ers werden uitgesloten. De resultaten zijn representatief voor het onderzoek, maar niet noodzakelijkerwijs voor de Nederlandse bevolking als geheel.

25 software deals to help Australian businesses with remote work

header remote work coronavirus

Across the globe, governments are responding to COVID-19 by suggesting people practice social-distancing and self-isolation. For businesses, this means allowing their employees to carry out remote work and revising their offerings. We’ve gathered a list of software deals from providers who are adjusting their prices to help businesses get through these turbulent times. 

header remote work coronavirus

To be included in this article:

  1. The licensing change or product pricing must be an adaption brought about by the COVID-19 pandemic.
  2. The product pricing or licensing change must be accessible to a broad population of users (such as existing clients and new business clients). 

Changes limited to specific industry or profession (e.g. healthcare professionals) were not considered for this list.

Software deals updated April 27th, 2020.

Web Conferencing Software

1. Cisco Webex Meetings

Cisco has expanded the capabilities of its Webex Meetings software. This now extends to all countries that have access to the platform, and not just to those impacted by the Coronavirus.

Previous offering

With prices starting at US$13.95 per month, Cisco Webex Meetings offered a free version of its software and a free trial.

Updated offering

Cisco has updated its Webex capabilities for its free version and in the countries it serves. The additional features are: 

  • Unlimited use; no restrictions on time 
  • As many as 100 meeting participants
  • Dial-in now available (in addition to the current VoIP provision).

Cisco is offering free 90-day licenses to companies that are new to sign up to Webex. 

More info

2. GoToMeeting

GoToMeeting connects people from far and wide and is responding to the Coronavirus challenge. The company is amending its offering to enable customers to use its tools more flexibly. 

Previous offering

Subscriptions started from US$12.00 a month.

Updated offering

Customers who currently subscribe to LogMeIn can now access collaboration tools, including GoToMeeting and GoToWebinar. Initially, this is for up to three months at no extra charge on a current subscription. GoToMeeting is also implementing extra support, help and guidance for users of its tools.

More info

3. Google Meet

Google is offering free access for its video conferencing platform, Meet, for all G Suite customers.

Previous offering

To have access to the premium features, users needed an enterprise version of the G Suite. Prices were set at AUD$34 per user, per month.

Updated offering

Google is providing its Meet premium features for free to all users until September 30. This includes up to 250 participants in a call, live streaming for 100,000 viewers within a domain, as well as a function to record meetings and save these to Google Drive.

More info

4. Microsoft Teams

Microsoft Teams is offering a free six-month trial to its premium collaboration tool subscription.

Previous offering

Prices were set at US$12.50 per user, per month. There was also a free version of Microsoft Teams and a free trial of the paid-for version.

Updated offering

Now, Microsoft teams is giving users a free six-month trial of its Premium Version to help individuals to collaborate with their colleagues and business partners.

More info 

5. Livestorm

Livestorm is offering free and unlimited use of its remote video meeting solution and discounts for its webinar solution.

Previous offering

For unlimited meetings, users had to pay US$31 per host, per month. For unlimited webinars, the price was US$99 per host, per month.

Updated offering

Livestorm Meet will be free for the duration of the pandemic with the promotional code MEETFR100. Livestorm Webinar is being offered with a 20% discount for 6 months with the coupon code WEBINARFR20.

More info

6. StarLeaf

StarLeaf is offering a free version of its video conferencing tool to all users.

Previous offering

Prices are available only per request on their site.

Updated offering

The free version of the software is available for users in all locations and across all devices. The company also launched a new remote working hub.

More info

7. 3CX

The Standard version of 3CX will be free for 3 years for unlimited users.

Previous offering

Standard license pricing started at €346 (around AUD$580) per year.

Updated offering

In response to Covid-19, the company is offering the Standard license for free for the first 3 years. 3CX includes web conferencing and live chat features, as well as mobile apps for workers to collaborate while working remotely.

More info 

conference remote work software deals 2020
Web conferencing solutions offering software deals.

Video Editing Software

8. Brightcove Video Platform

For a period of 90 days and to minimise the disruption businesses will face due to the Coronavirus, Brightcove is granting customers 50 hours of free HD Live Streaming. 

Previous offering

Although pricing is not immediately available on the company’s website, Brightcove did charge a fee for its products and services.

Updated offering

Brightcove’s current free collaboration tools on offer will assist users and businesses as a temporary measure in the light of the Coronavirus pandemic. Its SMB collaboration software is now available to users who sign up to Brightcove Live.

More info

9. Loom

Loom is offering additional features and functionality during the world health crisis faced by individuals and businesses.

Previous offering

Loom’s offerings started at US$10 per user per month for the Pro plan, with a free Basic plan.

Updated offering

As a temporary measure up to 1 July 2020, Loom’s video messaging platform will now remove the recording limit for users on the Basic plan. As an additional step, Loom has halved the cost of its Pro version to US$5 per month. A free trial of Loom Pro will increase from 14 days to 30 days.

More info 

video remote work software deals 2020
Software deals for video editing/recording platforms.

Collaboration

10. Zoho remotely

Zoho Remotely is a complete suite of web and mobile apps designed to help teams communicate, collaborate and be productive when working remotely.

Previous offering

None. This is a new offering that was created because of the coronavirus.

Updated offering

Zoho Remotely is a suite of web and mobile apps that will help you with communication, collaboration and productivity. Remotely will remain free till July 1, 2020.

More info 

11. Box

As a provider of collaboration tools, Box is now offering a free version of its software for SMBs to help users to tackle the work demands caused by the Coronavirus.

Previous offering

Box business plans started at US€12.82 per user, per month. 

Updated offering

Box is offering a three-month free trial of its SMB collaboration software platform. 

More info

12. Wrike

Wrike is offering a free 6-month trial of Wrike Professional to help remote workers keep productive.

Previous offering

Prices for the professional version, with full project planning and collaboration features, were at US$9.80 per user, per month.

Updated offering

Until April 30, users can sign up for a free 6-month trial.

More info

13. Klaxoon

Klaxoon is offering a free trial period of its collaborative apps suite.

Previous offering

Prices are not available on the company’s website.

Updated offering

Klaxoon’s collaborative tools will be free for 90 days with no usage limit.

More info

collaboration remote work software deals 2020
Price adaptions on collaboration software.

Remote work support software

14. Instant Housecall

Instant Housecall is offering free sub-accounts in response to the Coronavirus pandemic.

Previous offering

Instant Housecall prices started at US$29.00 per user per month.

Updated offering

The company has said that this offer will run until the World Health Organization (WHO) declares that the pandemic is over. Thereafter, all plans return to their previous status.

More info

15. SolarWinds Take Control

SolarWinds now offers an extended free-trial period of its standalone remote support solution.

Previous offering

Prices started at US$19 per month.

Updated offering

SolarWinds Take Control Plus is now being offered free of charge for 90 days to businesses that request access before June 30. The number of end-user accounts provided with Take Control Plus has also been increased, from 10 accounts to 35.

More info

support remote work software deals 2020
Offers on remote support software.

Network security

16. Cloudflare

Cloudflare offers security to small businesses and has updated its service to provide free enterprise-grade features to small businesses.

Previous offering

Cloudflare business plans were priced at US$200 per month.

Updated offering

Up until 1 September 2020, Cloudflare is waiving its monthly fee, with up to 500 free seats on Cloudflare for Teams. There is no commitment after this date. The company is also providing free 30-minute onboarding sessions with its technical team.

More info

17. SentinelOne

SentinelOne CORE and rapid deployment services are being offered free of charge.

Previous offering

Prices are not informed on the company’s webpage.

Updated offering

For enterprises with immediate work-from-home needs, the company is offering their  SentinelOne CORE and rapid deployment services free of charge until May 15th.

More info 

18. Sumo Logic

Sumo Logic extended the free trial of its work-from-home application package.

Previous offering

Prices started at US$99 per month, billed annually, with a 30-day free trial.

Updated offering

Now, users will be able to try the platform for free for 90 days.

More info

network remote work software deals 2020
Network security software deals.

Password management

19. 1Password

1Password is lifting its trial period in response to the Coronavirus.

Previous offering

1Password did not offer a free plan. Plans for the Business version started from US$7.99 per user, per month and US$3.99 per user, per month for the Teams version.

Updated offering

With immediate effect, 1Password Business and Teams is extending its 30-day free trial period to 6 months.

More info

20. Dashlane Business

The first 3 months of the Premium and Business subscriptions of Dashlane are now free for new users.

Previous offering

Prices for Dashlane Business were at US$4 per user per month and at US$3.33 per user for Dashlane Premium, per month (for both, billed annually).

Updated offering

Dashlane Business is now waiving the first 3 months of Dashlane Premium subscriptions for new individuals and Dashlane Business for corporate accounts.

More info

CRM software

21. Bitrix24

Bitrix24 is offering unlimited users in its free version of the company’s collaboration tools.

Previous offering

Bitrix imposed a restriction of 12 users on the free version and plans started from US$19 per month for 2 users.

Updated offering

Bitrix24 is now lifting the 12-user restriction on its free accounts and the number of users is unlimited. Any changes to this will be made with at least 30 days’ notice, so customers have enough time to save their data.

More info

Call Centre Software

22. CallHippo

Callhippo is a Voice over Internet Protocol (VoIP) solution.

Previous offering

Callhippo was US$10 per user, per month.

Updated offering

The CallHippo Bronze Plan is being offered on a two-month free trial.

Social Media Management Tools

23. Hootsuite

Hootsuite is offering its basic plan (for 1 user and 10 social profiles) for free in response to the pandemic.

Previous offering

Plans started at US$19.99 per month, billed annually.

Updated offering

Hootsuite Professional plan tools will be free until July 1st for SMEs and nonprofits.

More info 

Graphic Design Software

24.Affinity Designer

Affinity is offering its Affinity Designer for free along with other tools.

Previous offering

Prices of the Affinity Designer started at £23 (around AUD$44) per month.

Updated offering

Serif has introduced a 90-day free trial until 20 May for their Affinity Suite, which includes Affinity Designer. Users will benefit from a 50% discount to also have it for iPad. The suite includes professional creative software spanning photo editing, graphic design and publishing.

More info

Contract Management Software

25. ContractNow

ContractNow, software that allows companies to centralise contracts and execute new agreements with integrated e-signature, is being offered for free.

Previous offering

Prices are not informed on the company website.

Updated offering

As a response to the pandemic, ContractNow will be free of charge until 1st September.

More info

one solution remote work software deals 2020

 

Looking for collaboration software? Check out Capterra’s list of the best collaboration software solutions.